1. Introduction
Deep Blue AI Agency ("Company," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deepblueaiagency.com, contact us, or use our services.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, and company name when you fill out a contact form or request a quote.
- Communication Data: Messages, inquiries, or other content you send us through forms, email, phone calls, or chat.
- Usage Data: Pages visited, time spent, browser type, IP address, and referring URL collected automatically through cookies and analytics tools.
- SMS/Text Consent: When you opt in to receive text messages from us, we record your consent, phone number, date, and method of opt-in.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide requested services
- To send you quotes, proposals, and service updates
- To send SMS/text messages for which you have given express written consent
- To follow up on leads via phone or email
- To improve our website, services, and marketing effectiveness
- To comply with legal obligations
4. SMS / Text Messaging
We do not sell, share, or rent your phone number or SMS opt-in data to third parties for their marketing purposes under any circumstances.
Providing a mobile number is optional. Our contact form presents two independent SMS consent checkboxes, and both are unchecked by default. You may choose either, both, or neither option. SMS consent is not a condition of purchasing goods or services.
Informational/customer-care consent: If you check the informational SMS box, you expressly consent to receive messages from Deep Blue AI Agency about:
- Inquiry and missed-call follow-ups
- Requested service information
- Appointment confirmations and rescheduling
- Customer-care updates related to your inquiry or active services
Marketing consent: Separately, if you check the marketing SMS box, you expressly consent to receive occasional promotional offers and service announcements from Deep Blue AI Agency. Marketing consent is separate from informational/customer-care consent.
Message frequency: Up to 5 informational/customer-care messages per month and, only if separately selected, up to 2 marketing messages per month.
Opt-out: You can cancel SMS messages at any time. Reply STOP to any text message to unsubscribe. You will receive one final confirmation message and will not receive further messages. For help, reply HELP or contact us at deepblueaiagency@gmail.com.
Carrier rates: Message and data rates may apply. Check with your mobile carrier for details.
5. Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our website and delivering services (e.g., email platforms, CRM tools, communication services). These providers are contractually bound to keep your information confidential.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We specifically confirm that no mobile information (including opt-in data) is shared with third parties for marketing or promotional purposes.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze website traffic and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Note that some features of our website may not function properly without cookies.
We may use Google Analytics and similar tools to understand how visitors use our site. These tools may collect anonymized usage data.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records are retained for a minimum of 5 years to comply with telecommunications regulations.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Withdraw SMS consent at any time by replying STOP
To exercise any of these rights, contact us at deepblueaiagency@gmail.com.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: deepblueaiagency@gmail.com
- Website: deepblueaiagency.com